FAQ

Frequently Asked Questions

Welcome to the Sealed Aura FAQ section. Here you’ll find quick answers to common questions about orders, shipping, and returns. If you can’t find what you’re looking for, please reach out to us anytime.

Question 1: When will my order arrive?
Answer: Our typical timelines are:

Processing time: 1–2 business days

Shipping time: 6–8 business days

Estimated delivery time: 7–10 business days 
For full details, please see our Shipping Policy.

Question 2: Do you offer free shipping?
Answer: Yes, we provide free shipping on all orders delivered within the United States. You can find more information in our Shipping Policy.

Question 3: Where is Sealed Aura based?
Answer: Sealed Aura operates from the United States, offering a curated range of premium products with delivery available across the United States.

Question 4: What happens if my item arrives damaged or defective?
Answer: If you receive a faulty or damaged product, we’ll replace it at no extra cost. Please contact us and send the item back within 30 days. Full instructions are in our Return Policy.

Question 5: Can I cancel my order?
Answer: Yes. You can cancel your order within 24 hours of placing it by contacting our support team.

Question 6: What is your return policy?
Answer: We aim to make returns as simple and stress-free as possible. For step-by-step instructions and conditions, please review our Return Policy.

Question 7: When will I receive my refund?
Answer: After we receive and inspect your returned item, we’ll issue a refund. Most refunds appear on your original payment method within 7 business days. More details are available in our Return Policy.

Question 8: Do your products come with a warranty or guarantee?
Answer: Yes, all purchases are covered by a 30-day warranty. For full terms, please see our Return Policy.

Question 9: How can I reach customer support?
Answer: You can contact us through our Contact Us  or by emailing us at info@sealedaura.com.

Question 10: Do you offer international shipping?
Answer: We currently ship only within the United States and do not offer international delivery outside these areas.

Question 11: Do you have a physical store I can visit?
Answer: We operate exclusively online. This allows us to keep costs lower and offer a wider range of products.

Question 12: Can I place a bulk or wholesale order?
Answer: Yes, bulk orders are welcome. Please contact our customer support team for pricing, minimum quantities, and additional information.

Question 13: How do exchanges work?
Answer: For information on exchanging an item, including eligibility and instructions, please review our Return Policy.

Question 14: How do I track my order?
Answer: You can follow your order’s status using the Track your Order on our website.

Company Information

" SEALED AURA.” is a registered trademark in the United States and owned by
VERADINE LLC.
Email: info@sealedaura.com

Phone Number: +13079981038

Address: 30 N Gould Street, Sheridan, Wyoming, 82801, United States

Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday - Sunday: 9:00 AM - 2:00 PM

We aim to respond to your email within 24–48 hours on weekdays.